Reference

Terms & Conditions That Protect Your Play

When you open an account with angkasa 169, you're entering into a straightforward agreement that covers how we handle your money, your data, and your access to the…

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angkasa 169 Terms & Conditions That Protect Your Play
NEED HELP WITH TERMS

How to Reach Us About Your Rights

You have questions about how our terms apply to your account, or you need to dispute a charge or withdrawal.

Live Chat Support Chat with us in English any time your account needs clarity on terms, payment…
Email Support Send detailed questions about account rules, data requests, or withdrawal processes to our compliance…
Help Centre Browse our FAQ section for instant answers about deposit reversals, account closure, and how…
PROTECTING YOUR DATA

How We Keep Your Account Secure

Our terms establish clear rules for how we store your banking details, verify your identity, and protect your account from fraud.

Encryption & Hashing

All deposit and withdrawal requests through DANA, OVO, GoPay and QRIS travel over encrypted channels.

Data Retention

We keep account records for the duration of your membership plus 5 years for legal compliance.

Identity Verification

Your registration requires a valid Indonesian ID number and a phone number linked to your DANA, OVO, GoPay or QRIS…

Withdrawal Holds

If your first withdrawal exceeds Rp 5,000,000 or we detect unusual patterns, we may place a 24-hour hold to confirm…

Cookie Policy

We use session and persistent cookies to recognize you, remember your settings, and analyse how you navigate the lobby.

Data Access Requests

You can request a full copy of your personal data held by angkasa 169 via email.

Frequently Asked Questions About Our Terms

Read the answers to questions players ask most about account rules, payment terms, and your rights on angkasa 169.

If we detect fraud, underage account access, or market manipulation, we suspend your account immediately and freeze your balance pending review. We notify you within 48 hours of the reason. Minor violations, such as repeated login errors, trigger a warning first. Serious breaches may result in permanent closure and forfeiture of funds where local law permits.

Where local law permits, you can request modifications to payment terms, data retention, or withdrawal limits by emailing our support team with your account ID and a description of the change. We review requests within 7 days and respond in writing. Changes apply only to future transactions unless we both agree otherwise.

We retain your deposit and withdrawal records for the life of your account plus 5 years after closure for tax and fraud-prevention purposes. Game history is kept for 3 years. You can request deletion of non-mandatory data earlier; we process those requests within 30 days if no legal hold applies.

If your payment was deducted but your account balance did not credit, contact us within 72 hours with your transaction receipt. We investigate and issue a reversal within 5 business days if our logs confirm the transfer never reached our payment processor. Reversals go back to your original payment method.

Submit a closure request via email with your account ID and reason. We close your account within 24 hours, pay out any remaining balance to your registered DANA, OVO, GoPay or QRIS wallet, and delete all personal data within 30 days unless a dispute or legal hold is active on your account.

You are responsible for keeping your login credentials confidential. If you notify us of unauthorized access within 48 hours of discovering it, we investigate and reverse fraudulent transactions if evidence supports your claim. If you fail to report it within 48 hours, your liability may extend to the full amount of unauthorized activity.

Yes, we may update terms to comply with law changes or improve security. Material changes are notified to you 30 days in advance via email or in-app message. If you do not agree, you may close your account without penalty before the new terms take effect. Continued play after 30 days constitutes acceptance.

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